Questions, answered

Pick a trip, transfer or service, choose the date and number of guests, add extras if you want, then confirm with your name, WhatsApp number and riad. You get a booking reference straight away.

Most bookings are paid on the day to your driver, in cash (dirhams or euros) or by card where available. A few services, like the private chef, are paid in advance through a secure link we send you.

Euros or Moroccan dirhams. Prices in US dollars or pounds are shown as a guide only.

No. The price at checkout is the price you pay. Items listed as not included, such as lunches or tips, are paid directly.

Yes. Gift vouchers of €50, €100 or €200, sent on WhatsApp on the date you choose with your message. Valid 12 months on anything we sell.

Yes, on most transfers, day trips and tours. Tick it when you book. It's free, and we confirm on WhatsApp.

No. An account is optional. It keeps your wishlist on every device. You sign in with a link sent to your email, no password.

Yes, up to 24 hours before pickup for almost everything. Reply CANCEL to your WhatsApp confirmation or message +212 618 070 450. Prepaid bookings are refunded in full to the original payment method.

The cook plans your menu and shops at the souk for you days before. That's why the private chef dinner must be booked at least 3 days ahead, is paid online when you book, and can't be refunded once booked. If we have to cancel it, you get a full refund.

Yes, free up to 24 hours before pickup, subject to availability. Message us on WhatsApp with your booking reference.

The pilot decides on the morning. You choose another date or a full refund.

The evening before, on WhatsApp, with your driver's name.

Cars can't reach most riad doors. We meet you at the nearest car access point and tell you exactly where. A porter can carry your bags.

Put your flight number in the booking notes. We track the flight, and the first 60 minutes of waiting are free.

Yes. Add a child car seat when you book the airport transfer. For day trips, tell us the children's ages in the notes.

Agafay is a stone desert 40 minutes from Marrakech, good for a sunset dinner. The big Sahara dunes at Merzouga are about 9 hours away by road, so they need the 3-day tour, or 4 days if you finish in Fes.

Shared trips run in a minivan with other travellers. Most trips have a private option: your own car and driver, your own pace. Or we design a private tour around you.

We are not the monuments' ticket office. We buy the official entry ticket for you, and a host meets you at the gate at the time you chose, so you skip the ticket queue. Our price includes the ticket and that service.

No. Our drivers don't stop at shops or carpet cooperatives unless you ask.

Massage, hammam, facial, nails, hair, henna, a barber, yoga, a private chef, cooking classes, proposals and birthdays, souk shopping, laundry, a babysitter, baby gear, wheelchairs and walkers, trekking gear, and a doctor. Most come to you.

Yes, for free. Tell us the restaurant, time and number of guests and we call, book and confirm on WhatsApp. Add a ride there and back if you need one.

Bacha Coffee takes no reservations, so we get you in at opening, before the queue builds, with the Dar el Bacha ticket already bought and a host at the door.

Yes. We deliver a wheelchair, an electric wheelchair or scooter, a walker or a shower chair to your riad, and a helper can join you for outings in the medina.

Yes. The baby kit (travel cot, high chair, car seat) and a stroller are delivered to your riad, and a vetted babysitter can come in the evening.

WhatsApp +212 618 070 450, daily 8:00 to 22:00. Or tap Ask Tariq at the bottom of any page for an instant answer.

Yes. Tell us your dates, group and budget, and a real person sends you a plan with prices on WhatsApp. Free, no obligation.